After a satisfying day at work, you are looking forward to relaxing and enjoying the evening at home. As you turn the key in the lock on the front door, you instantly notice the air inside is not warm as you expected. The furnace is not working. This is not the homecoming you had envisioned. Now, instead of relaxing it is time to start making phone calls to see who can come out, diagnose the problem and fix it. You may not have put a name to the person you are looking for yet, but we all know at this particular moment, you are looking for someone a lot like Superman. Someone trustworthy, intelligent and hard working, a person who will explain in terms you understand, what happened, why and how to fix it and fix it now. If you want “Superman” then you will want to call Horizon Mechanical. Our “Superman” Service Technicians go by the names: Jonathan, Keith, Don and Alex.
Here are a couple of Superman quotes we identify with:
“There is a right and a wrong in the universe and that distinction is not hard to make.”
“He jumps into action when troubles arise”
“Nothing can stop him”
“He has super speed and super strength”
“He leads by example”
At Horizon Mechanical we live the words purpose and integrity while providing the highest level of expertise in the industry. We excel in diagnosis, repair, installation and customer satisfaction and we have awards to prove it. The nice part is, you, our customers have given us our stellar rating. We feel a great sense of pride knowing we have the highest customer satisfaction rating in the Denver Metropolitan area. We won this award in 2011 and we are on target to win it again for 2012.
About Our Employees:
Our Service Technician team is lead by Jonathan Miller and Keith Wildhaber. They both celebrated their 3rd year anniversary in 2012. Both of them come to work every day with an enthusiasm: for the industry and for leading the department in continuing education as well as helping home and business owners to reduce energy costs while extending life expectance of equipment and increasing comfort. They support, advise, encourage and challenge the newer Service Technicians we added to our team.
In 2012 we actively sought out quality, intelligent, caring individuals to add to our stellar staff. Here are the new additions and a little about each of them.
2/2012 Don Turner – Don applied at many Denver heating and air conditioning companies last year. He said he was the most excited when he received a call for an interview at Horizon Mechanical. According to Don he wanted to work for a company that encouraged a team atmosphere and offered in-house training and support. He is proud of his customer service skills. He listens to homeowner needs and concerns and finds the appropriate answer on how best to address them. Don has high goals for himself. He holds several NATE certifications as well as additional industry specific certifications. He will be adding to the list in 2013. He is looking forward to a year in which he can increase his knowledge and skills and bring the best to every customer he encounters. We are proud of Don and look forward to his continued growth.
7/2012 Chris Willis – Chris is young, energetic, hardworking and eager to learn. He is a perfect fit for us and you! Chris maintains our warehouse and ensures stock levels are where they need to be to provide you with the best service possible. Our warehouse is clean, orderly and inventory is cared for so when we install a part into your furnace or air conditioner it is in perfect condition. Not many heating and air conditioning companies can say that! Chris leads our Duct Cleaning division and provides in-home services that will leave you telling your friends and family all about this service.
12/2012 Alex Peralta – It has taken over 2 years to find a Service Technician to fill our fourth service truck. It was worth the wait. Alex was looking for an environment where he can utilize his communication skills, work ethic and technical skills to provide quality service to residential and commercial customers. He was also looking for a management team that is involved in the business, everyday and is aware of what is happening in the field. He found what he was looking for at Horizon Mechanical. According to Alex a bonus to working here is our dedication to offering “on-going” continuing education on a weekly, monthly and yearly basis.
When one of our Service Technician’s arrives at your home, you will see their clean white shirt, shoe covers, tool bag and computer. You will sense their focus on uncovering and diagnosing what the trouble is with the system. They will explain their findings and offer you options. What you won’t see, hidden underneath the white shirt is: the Superman emblem but believe me, it’s there. Oh and by the way, please do tell your family, friends, co-workers and neighbors. At some point, everyone needs “Superman” otherwise known as: Horizon Mechanical.
Check back next month. We will fill you in on some of the exciting things we are doing at Horizon Mechanical. Every step and change we make is with you, our customer in mind. 2013 is going to be a very exciting year!
We are consistently striving for excellence in everything we do. Our entire company feels the satisfaction of “mission accomplished” when we receive letters from our clients detailing their experience with Horizon Mechanical.
Even Castles need maintenance.
Every Month, we have the opportunity to share what our customer’s are saying about us. Our Mission is 100% Satisfaction with every customer, every time we are in their home.
