Trust, plain and simple we are in the business of trust. We take this seriously and it is at the heart of our business. You, our customers put your trust in us every time you call us to your home and when you refer us to others. How do you “know” we are worthy, reliable and consistent with the trust you put in us? As we begin this New Year, this is a perfect time to share our company: Mission, Values, and Branding Statement with you. The final section is our Value Proposition. It is in our Value Proposition that we have a request of you, our faithful clients. Enjoy the glimpse into our company and please, if you have any comments you would like to share, please post them on our face book page: Horizon Mechanical. www.facebook.com/HorizonMechanicalLLC
To Create and Stage Unique and Memorable “Horizon Experiences” that will leave our Customers, Suppliers and Employees feeling compelled to tell their Family, Friends and Neighbors about their unique experience.
Family is our core value.
We foster individual learning and personal growth
We have created a strong team of independent and unique individuals; interdependent upon each other to delight our customers, in which we consider it a profound honor to serve them.
We create an environment that is mutually beneficial for our customers, our employees and the company, and we realize that we can only be successful in the long run if all three benefit.
We are committed to being honest, dependable and quality minded.
We are consistently striving for excellence in everything we do.
We are committed to strengthening the community and industry in which we live, work and play through associations, partnerships and volunteer activities.
This is who we are and this is what you can expect from Horizon Mechanical!
Leading with innovation, excelling through ingenuity, anchored by integrity.
We read and discuss these statements during our weekly meetings. As we strive for excellence in our industry we are also committed to technical expertise and continuing education. Every single technician is enrolled in continuing education classes. We are up to date with codes, best installation practices and technically advanced diagnosis processes. As a result of our well rounded expertise we can offer you options to help you get the system in your home or office back on track. You will always be empowered to make an educated decision as a result of our processes.
Plumbing, Heating, Air Conditioning for Residential and Light Commercial Clients who: Expect Superior Customer Service from Technically Trained Experts 24 hours a day.
Now, we have a request of you. Once you have worked with Horizon Mechanical, it is obvious we are not your “average or run-of-the-mill” contractor. We work at a level of trust and integrity second to none. Will you please pass our name on to people you know? Would you like some ideas of whom to share your Horizon Mechanical experience with? Think of the people at work, neighbors, church, schools and of course, your family members. We have been here for 15 years. We want to be here for 15+ years and we need you to succeed. We promise you can TRUST we will provide them the same level of service, expertise, options and reliability we have provided to you, every time.
Happy New Year! We are looking forward to hearing from you.
Peter Smith – President
Tom Wolvin – General Manager
Jonathan M. – Service Manager
Keith W. – Technical Manager
Don T. – Service Technician
Alex P. – Service Technician
Chris W. – Duct Cleaning Technician and Warehouse Manager
Michelle S. – Office Manager
Carolyn C. – Estimator and Newsletter Author