Denver Plumbing, Heating and Air Conditioning Service and Repair

Who likes to call a company and hear: “please listen to the following as our options have changed”. Who cares, right? How often do you call a business to even know or care the options have changed.  How do you like the systems where you speak your answer?  Doesn’t matter how well the words are enunciated, the machine almost always gets it wrong. Frustrating? Absolutely!

Have you called Horizon Mechanical? You should! Your call will be answered by a person. Most likely the person who answers your call will be Michelle. We are so proud to have her as part of our team.  One of the goals of our newsletter is to “open” the doors to our office and the wonderful people who work here.

This is not the first job for Michelle. She brings with her a full background of work and life experiences. Let’s do this introduction in a fashion similar to speed dating. Here are the facts, the timeline, the life knowledge learned and put to use as the Customer Service Representative at Horizon Mechanical.

Most people are hanging out, enjoying friends and…………(you fill in the blank), while in high school. Not Michelle, at 16 she was employed by McDonald’s. Not just employed but the Breakfast Manager. How would you like to put in a full day before school even starts! Whew!  Well, that is our go getter Michelle.

After high school she held various positions and learned many useful skills.

Manager for 320 unit condominium complex: What skill did she learn there? Can you say, people skills? Of course she loved all 480 people who lived there. Wouldn’t you?

Court Reporting Firm: Worked in 4 departments, on 2 floors simultaneously. Do we even need to mention that she was quick to learn multi-tasking? It was while working here that she began her pursuit of a degree in accounting at Regis University.

The Big Adventure: Moved to Las Vegas, by herself, unemployed and without any personal connections. Is it time to mention that Michelle is brave, competent, adventurous and out-going? Well, she is!

Cabinet Company in Las Vegas: During the 10 years with them she was the Accounting Manager and Accounts Receivable Manager. Her innate combination of kind and strong leadership made her a successful leader and high producing collections professional. Why stop there? She continued her studies working towards her BS in Accounting.
After the economy slowed in Las Vegas it was time to come back to Colorado. Family, friends and the four seasons in Colorado were the big draw to come home.

Horizon Mechanical: She was looking, we were looking………..and as they say the rest is history. Michelle will celebrate 2 years at Horizon Mechanical on February 17th.

As we speed through Michelle’s life let’s slow down a minute and ask a few questions.

Me: Michelle, what do you do at Horizon Mechanical?

Michelle: I am the Customer Service Representative. I take care of scheduling with the customers and I supervise the Service Technicians. The way I like to say it is: I make sure the customer’s are taken care of.

Me: You are very happy everyday when you come into work. Why is that?

Michelle: Horizon Mechanical is built on Integrity. I live my life that way and I appreciate working for a company that does the “right “thing. I can count on them to do that and I have seen it in action many, many times.

Me: Can you give me an example?

Michelle: Sure. Our Service Technicians are fantastic and they are also human. We have had occasion that we missed something while at a customer’s house. We have owned up to it and gone back at no charge to take care of things properly. No arguing. We step up and do the right thing.

Me: Any other examples?

Michelle: Yes, this just happened last weekend. We had a service technician out on a late night call. The part needed to make the repair had to be picked up the next business day to complete the repair. The Service Technician priced the part as though it was picked up that night with overtime charges included on the pre-paid invoice. Once I spoke with the customer and realized what happened, I spoke to the General Manager. He immediately wrote out a check and put in the mail that morning.  We simply did the right thing – no hesitation.

Me: When you talk to friends and family about your job, what do you brag about?

Michelle: I am so fortunate to work at Horizon Mechanical. This company values me and allows me to grow professionally and personally. At this point they are giving me the opportunity to take on accounting tasks.  That is so fulfilling for me. I am going to graduate this May with my BS in Accounting from Regis University.

Me: Is there anything else you would like to say?

Michelle: Absolutely. I know that we are sending highly skilled, quality individuals into our customer’s homes. I have sent them to my Grandparent’s house to work on their system. I trust our Service Technician’s implicitly.

Well it is time to bring this speed date to an end. Michelle is anything but boring so let’s end with a fact of her life. Story has it that she has been kissed by Darth Vader! As of this writing she has not given more details.  If she does, we will be sure to let you know.

Call us today. Michelle will set you up with a great Service Technician and will make sure everything goes smoothly!

So here we are at the beginning of 2012. Have you thought about your goals, plans and commitments for this year? What are you going to do to move your business and life forward? What matters to you? What do you want to change or improve on? Do you want to learn something new? Put it in writing. Let others know your plans, let Horizon Mechanical know. Please go to our facebook page. Put it in writing on our page. Let’s create an environment of determination to reach our goals and make a positive impact!

Community businesses employ over half of all private-sector workers. They have also created more than 64% of our new jobs in the past 15 years. For community businesses to grow and continue to increase the number of people they employ, we need to support them. Our first and most important goal for 2012 is to spend our money with companies that are fiscally responsible, provide solid jobs that offer insurance for employees, companies who guarantee their work and are committed to doing the “right” thing.

Each of us makes decisions daily on where to spend our hard earned money. Buying decisions based on the lowest price may not be in your best interest or that of our economy. Of course it is tempting and sometimes we even convince ourselves that it will be the same quality as the higher priced option. When we hire providers that don’t carry insurance, don’t pull permits, don’t have employees or an office we are deluding ourselves that this is a “good” purchase. In the end it hurts our economy, it hurts our local job market, reduces the chances that our adult children can find good, solid jobs, and the overall effects are far reaching.

It is our goal and focus for 2012 that we will be the company that has a positive impact on our employees, our customers, our community and our economy. We will commit to spending our money on other businesses that have the same commitment.  We will also commit our time to helping others.

Business goals and commitments for 2012.

1. We commit to supporting and buying from other quality small businesses. We are going to support businesses that offer quality services and products. We will support businesses that offer solid jobs to our fellow Americans. Health insurance, safe vehicles and guarantee their work.
2. We will grow our customer interfacing positions before adding to our internal support staff.
3. We will keep our vehicles maintained and insured for the safety of our employees and the safety of the people we share the road with.
4. We will continue to hire quality people that we would allow to work in our own homes. We will do extensive background checks to ensure the safety of our customers.
5. Our Service Technicians will participate in continuing education classes 50 hours in-house training and training classes provided by manufactures.
6. We will use “best industry practices” for repair of equipment and installation of new equipment.
7. We will donate time to Urban Peak on a quarterly basis. We will make dinner for the people who live there.  This organization has been in Denver for over 20 years. They house up to 40 people at a time. The age range is between 16 and 21. They are homeless kids who need help developing life skills so that when they leave this shelter they can survive and flourish on their own.
8. We will volunteer at Food Bank of the Rockies 4 times (once a quarter). We will assist them in preparing food boxes to be delivered to those in need.
9. In 2012 we will produce our own catalog to distribute to our customers.  It will introduce our customers to advances in our industry, new products, and the wide variety of services we provide.
10. Monthly we will send out our e-newsletter, “News on the Horizon” to educate homeowners on how to care for their homes.

One of the goals of our newsletter is to give you the opportunity to know us better. By knowing what we care about we want you to expect the best when you hire us to work for you.  Our focus is on YOU, our customer. Thank you for supporting us and if we can please ask you a favor, will you please pass our name on to your friends, co-workers, neighbors/church friends, etc? A referral from you will help us reach our goals and commitments for 2012.

We wish you and your family a healthy prosperous New Year!